As one of Australia’s leading multimodal transport and logistics companies, Team Global Express relies on the performance, reliability and ease of Toyota Material Handling Australia (TMHA) equipment across its operations.
Currently one of Australia’s largest express pallet carriers with over 120 sites across the country delivering over one million items per year around Australia and overseas, Team Global Express was born in 2021 when finance company Allegro Funds purchased selected business units from the Toll Group.
TMHA machinery plays a vital role in Team Global Express logistics, with the Company using approximately 1,000 Toyota forklifts across its network, managed under a single, nationwide account.
Team Global Express national MHE business fleet manager Wayne Pearce said being able to manage such an expansive rental fleet under a single, nationwide account has been a significant advantage for the business.
“Toyota is probably the only company that can manage our fleet and rentals on one account,” Mr Pearce said.
“Flexibility-wise, TMHA can manage the scale of our business, especially in remote areas. TGE doesn’t have to try and find third parties, and TMHA can manage the whole account as a “one-stop-shop.”
Team Global Express recently added a new fleet of 23 x 8FG25 counterbalance forklifts to its facility in Karawatha, Queensland, with the site itself running over 80 pieces of TMHA equipment.
Using Toyota forklifts across its fleet provides another clear advantage for Team Global Express, with operators able to seamlessly transition across different sites without difficulty.
“It’s good to have most sites on one brand, because if we bring in casuals or transfer employees to other branches there is little or no familiarisation required,” Mr Pearce said.
TMHA’s I-Site fleet management system provides a significant advantage for Team Global Express, helping to increase productivity and safety while reducing downtime across the fleet.
I-Site lets businesses decide which employees can operate which forklifts, monitor utilisation, incidents and breakdowns, and allow the easy scheduling of maintenance across the fleet.
“Toyota have the I-Site system on the machines so that the operators have to log in, log out and report any issues that have been found during the prestart checks,” Mr Pearce said.
“TGE also use the system to record forklift licence expiry dates. When an operator’s forklift licence expires, the system will deny them access to the forklift. Other features include speed limiting, with none of our fleet going over 10km/h.
“The forklifts have anti-spin when changing direction, to prevent wheel spin, so we’re saving on tyres. We also have blue lights which indicates a three-metre exclusion zone, as you can’t be within three metres of a fork while it’s being operated.”
With more than five decades of forklift industry experience across service, management, and sales roles, Mr Pearce knows what it takes to deliver quality customer service, calling out Toyota's Corporate Account Manager Gareth Conlan for his ability to meet Team Global Express’ needs.
“The relationship I have with Gareth Conlan and the service he and the Toyota team provide reminds me of the way I used to manage when I was in an account manager role.
“He answers all the phone calls, he’s switched on, he knows what’s going on in the business, so I find him very easy to deal with.”
The majority of the Team Global Express fleet is managed under a fully maintained lease arrangement, which allows for simple scheduled servicing.
TMHA’s extensive nationwide servicing network comprising 21 fully branch owned locations allows Team Global Express to keep their fleet up and running across its sites, helping to deliver freight to all corners of the country.
Mr Pearce said TMHA’s excellent servicing capability is a primary reason why TMHA is a market leader in Australia.
“There is a saying in the industry: ‘The salesman can sell or rent you the first forklift, but it’s the service side keeping them going after the sale that sells the next forklift.’
Corporate Account Manager, Gareth Conlan with Team Global Express national MHE business fleet manager Wayne Pearce