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INSIGHT - TMHA’s finest ensure continued customer excellence

By Cameron Paxton, Director Of Sales, Toyota Material Handling Australia

It was my pleasure in May to see staff from across the spectrum of Toyota Material Handling Australia's business recognised and rewarded for being at the pinnacle of their respective professions.

Our annual National Skills Competition is a reflection of our investment in our technicians, including younger staff such as apprentices, and encourages them to learn and excel so we can improve from within. Ultimately, it ensures we are providing the best-possible service offerings for our customers.

The National Skills Competition has fostered industry-leading training and service standards for over a quarter of a century now and is something we are particularly proud of. It’s a demonstration of our commitment to support high customer-satisfaction rates, thanks to less downtime and increased efficiency for our business partners.

This year’s top TMHA forklift technicians were crowned following countless hours of study and practice when they were put to the test at our Moorebank, NSW, Training and Development Centre.

This year saw 140 forklift technicians and apprentices complete two online exams that reduced the field to 15 finalists. Six apprentices and nine technicians then put their knowledge and ability on display over two days of theory- and practical-based exercises covering TMHA's Toyota, BT and Raymond brands of forklifts and warehouse equipment.

Liam Manly of TMHA Brisbane rose from a field of six to become Apprentice of the Year 2019. As part of his prize, Mr Manly will attend an Educational Factory Tour of an overseas Toyota forklift production plant, as will Master Technician Winner, Matthew White.

Also held in May, the National Sales and Service awards once again highlighted our continual dedication and service to business partners and customers.

The superior performances of our branches and individuals were acknowledged at the National Sales and Service awards by TMHA Chairman Toshi Nakazawa and TMHA President and CEO, Steve Takacs.

Our internal training and business development programs are designed to keep our service and sales staff at the forefront of the industry.

The awards results highlighted the growth and confidence of the entire TMHA network and the importance of the customer experience in TMHA's complete service offering.

L to R - TMHA President & CEO Steve Takacs, 2019 National Apprentice of the Year winner Liam Manly, TMHA Chairman Toshi Nakazawa