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INSIGHT - Growth drives new TMHA Adelaide and Orange branch openings

This month I had the pleasure of attending the official opening of Toyota Material Handling Australia (TMHA)’s new Adelaide branch and the occasion was befitting of such an impressive facility.

VIPs in attendance of the 12,000m2 state-of-the art building at Gepps Cross, South Australia, included South Australian Government treasurer, the Hon Rob Lucas MLC and TMHA Chairman Toshi Nakazawa and President & CEO, Steve Takacs.

The new TMHA Adelaide branch’s opening swiftly follows the opening of another branch in Orange, New South Wales.

Organic growth above-average market share were also key drivers for Orange’s brand-new, purpose-built facility which features an 880m2 building on a 2000m2 and shares most features of Adelaide’s new branch.

The Orange and Adelaide branch openings are part of a roll-out of upgraded branches, nationally, and reflect TMHA’s commitment to improving its customer experiences Australia-wide.

The TMHA Adelaide branch has gone from strength-to-strength, particularly over the last 10 years, in which time it has experienced steady growth in its people and product lines, having had the full line of TMHA products for many years, now.

This growth inevitably required increased infrastructure to match demand.

TMHA Adelaide has now vastly increased resources to meet growth in equipment sales and its rental and servicing requirements.

Adelaide’s new facility dwarfs its predecessor, which had a 7000m2 footprint/4000m2 building size. The new facility has 1000m2 of office space, alone, incorporating a new-unit showroom to showcase the vast breadth and depth of the product range, and a dedicated training facility.

The new state-of-the-art 5000m2 workshop area, accompanied by another 6000m2 of hard-stand area for loading and unloading, is particularly impressive – especially given it’s three times the size of the old workshop.

Additional features of the new workshop include an on-site spray booth, a wash-bay that uses recycled water, overhead gantry and storage space for the branch’s short-term rental fleet. Having more work-bays means staff can work on our customers’ equipment more efficiently and return it quicker than ever before.

Further time-savings have been gained by bringing the storage of new machines onto the same site as the pre-delivery workshop. The former site operated two distinct buildings: one being the main facility and the other basically a predelivery facility for equipment such as forklifts. The speed of machine delivery has now been increased by consolidating the two – bringing the storage of new machines onto the same site as the pre-delivery workshop allowing the service of customers more efficiently and effectively.

With parts being a very important part of its business, TMHA Adelaide needed to ensure easy accessibility for parts customers, so now has a dedicated parts area with its own entrance.

Customers do not have to travel far from the previous Cavan Road location to experience the benefits of the new facility, with the new location being only around the corner from the old facility.

The opening of the new facility demonstrates that TMHA Adelaide can meet all of the contemporary needs of its customers who demand not just a supplier of equipment but a full provider of systems and services. It’s an embodiment of its commitment to customers who I am sure will enjoy an enhanced experience.

TMHA's state-of-the art Adelaide facility was recently opened by South Australian Government treasurer, the Hon Rob Lucas MLC (cutting ribbon), TMHA President & CEO, Steve Takacs (opposite), chairman Toshi Nakazawa (far left) and general manager - Branch Operations South, Hamish Harper (far right).